Hrm – the Google Way

HUMAN RESOURCE MANAGEMENT THE GOOGLE WAY SUBMITTED BY AKANSHA AGARWAL -100031 DEEPTI HORA 100016 GAZAL BABEL- 100011 PRIYAM MAHESHWARI-100055 ROHIT NAIR 100201 circumscribe Executive Summary3 Introduction4 Company Overview4 People Operations at Google4 (with the help of Harvard and Guest puts) Standard Recruitment and Selection10 Google India enrol Jam11 Recommendations11 References12 Appendix15 EXECUTIVE SUMMARY HUMAN RESOURCE MANAGEMENT THE GOOGLE WAY In this objectify, we discuss the Human resource practices at Google Inc. They argon known as PEOPLE OPERATIONS headed by Laszlo Bock.Googlers(Google employees) range hard, and suffer romp too. The workforce is diversified with international communities, Gayglers (lesbian, gay, bisexual, and transgender), and Greyglers (Googlers over 40 years). We have tried to use HRM Models such as The Harvard Model and The Guest Model which link the current HRM policies of Google with the theoretical aspect of HRM as a subject. The Har vard model throws fainthearted on aspects such as situational factors, stakeholders interest, HR prudence choices and decisions, their outcomes and consequences.Whereas the Guest Model throws light on aspects such as HRM practices like hiring, tuition, appraisals, relations, etc. and also aspects such as behavioural, financial and deed outcomes. In conformance with these models we saw that the success of Google lies in its open policy to accept the employees ideas. Google has been able to instil creativity and innovation among its employees. The next part of the project fuddles a gunpointed idea active the standard recruitment and selection carry out at Google offices both over the adult male including India.Google conducts the GLAT (Google Lab dexterity test) to see if the prospective employees argon compatible with the work milieu. Bringing to light techniques such as the GOOGLE INDIA law JAM, through which they hire the best techies from all across India to work for the association. Finally we have given recommendations wherein belongings in mind the draw O.K.s of some of its practices, we suggest corrective measures. INTRODUCTION This report identifies the current HRM policies of Google Inc. The company which had slight than 20 employees in 1998 now has over 20000 on its pay rolls.We have evaluated them against the Harvard and Guest model of HRM. excessively recruitment and selection procedures have been discussed. Some of them argon standard while some unusual last with a few recommendations. COMPANY OVERVIEW Google is one of the leading inter send away engineering and advertising companies in the world. It flagship harvest-home is its internet search engine. It also provides advertising ser criminalitys which is its main source of revenue. Google employees named GOOGLERS, which ar now approximately 20,000 in numbers. (Datamonitor 2010) PEOPLE OPERATONS AT GOOGLEThe HRM activities are classified on the basis of the parameters given by the HARVARD sham and the GUEST MODEL. Situational factors and Stakeholder interest of the Harvard model and HR practices and Outcomes of the Guest model have been identified w. r. t Google. (Bratton. J and Gold. J 2007) Refer to Appendix for diagrammatic representation. SITUATIONAL FACTORS Business strategy and conditions The mission is to gather the entire worlds data and make it accessible to everyone. At the company data is sacred. Employees are encouraged to component part out inferences from data and not feelings.It is believed that more data equals more knowledge and better decisions. (Hardy. Q 2005). Its informal corporate motto Dont be Evil, reminds Googlers that being ethical is essential. However this can be debated in view of its acceptance of filtering search results in China. Management philosophy The management believes that if any employee fails, his/her managers are to blame. (Sullivan. J 2007) Labour market The IT industry has a labour market with engine ers from Ivy League Schools (full- cartridge holderrs) as well as abbreviateors.Task technology The IT industry is highly dynamic and competitive and to thrive one mustiness continually innovate and delight the customers. Laws and societal values There have been instances where Googlers have taken the company to court for outstanding payment of salary and disabled accounts which could prove harmful to the company. (Google 2010) STAKEHOLDER INTEREST Management LASZLO BOCK, vice president of people operations, Google. A Chief Cultural Officer or Director of Human Resources is designated to assign the companys unique work farming.He is in charge of making sure that the companys values are adhered to. (Kuntze. R & Matulich. E, 2010) Community It gives back to society through its philanthropic wing which undertakes in-kind production donations, volunteering and charity. (Google 2011) HRM PRACTICES Hiring Due to the dynamic work environment the company hires people who are qu ick learners and innovative. (Sullivan. J 2007). The hiring process is quite long and difficult with tests, pre-interview screening and finally at least 4 rounds of interviews. Reward establishment Refer to Appendix TABLE 1 for Compensation of top 5 executives in Google.The Google infrastructure has mean solar day care and elder care centres, spa and hair salons, car wash and oil check facilities and everything else that technology obsessed person would need in terms of a benefits package. Employees must work for 70% of their workings hours and are entitled to unlimited sick leave, stock options and various other perquisites. (Logan. G 2008) WORK clay The employees have witness in three main areas human resource, business consulting with good problem-solving skills, statistics and psychology. (Anonymous 2008) Google has an informal value-added environment. The environment is creative, fun and relaxed.Individuality and innovation is encouraged. There is neither dress code nor formal daily contacts. TGIFs or periodical Friday meetings are held where questions can be posed to the co-founders also. Nooglers are given special treatment and made to experience the spirit of co-operation. The downside of such an environment is that Googlers show up late, dont pay attention, leave primal and keep messaging on their mobiles. 20% TIME. Simply put, employees get 1/5th of their snip to work on projects of their own choosing. This keeps employees challenged and at the same date provides good business opportunities for the company. Kuntze. R & Matulich. E, 2010). Hourly time isnt tracked so theres no way to know what percentage of time people are spending on side projects. The concept functions more as an attitude that pertly projects should be started anyone, not necessarily those at the top. Also giving time is of no use if the culture of the company does not support it. Training and Development Google sponsors lessons in foreign languages. Unique developmen t opportunities are provided to engineers. EngEDU, an engineering training group provides training classes and career development work to them.It is mandatory to undergo training and development sessions for a minimum of 120 hours/year. Google stresses development of the people through on-the- product line learning. It occurs through stalk departmental tech talks, reinvigorated mentors, etc. (Sullivan. J 2007) Appraisal Google says it puts a twist on 360-degree feedback by providing functionality for managers and employees to nominate peer reviewers from anywhere across the organization. Quarterly goals are set and carrying out evaluations are based on these the company aims for a 70 percent success rate. Anonymous 2008) traffic HR practices at Google are coined People Operations. Employee passion is maintained by limiting bureaucracy. Ideas which are unique are encouraged no publication where they came from. (Sullivan. J 2007) When many employees started to leave it formula ted a mathematical algorithm to look for unhappy Googlers. The idea was to get inside the employees head even onward they thought of leaving the company. However, it can be argued that it was a waste of funds. James Smither, a professor at La Salle University, Philadelphia, says that it doesnt make sense. No algorithm is any better than the data you feed it.And al about data about behaviour has questionable reliability. If we put in garbage the algorithm will give the same back. (Watson. T 2009) LONG TERM CONSEQUENCES Individual well-being Google allows employees to work on any project of their choice which boosts creative thought and instils job satisfaction. (Kuntze. R Matulich. E 2010). Career development and tutorial services are provided. ( Sullivan. J 2007) One way Google speeds development is through a yearlong base bivouac training initiative that features a combination of HR specialist training and MBA-like curriculum.Organisational effectiveness The Company was f it(p) fourth in Fortunes list of Americas most Admired Companies and showtime in the list of Best Companies to Work For. (Hansen. F 2008)and (Logan. G 2008) BEHAVIOURAL OUTCOMES Motivation The main factors of want in the company is the dynamic environment, quick decision making and a culture where ambitious ideas are not only encouraged but also accepted. (Sullivan. J 2007) Co-operation Googlers across levels and departments say that it doesnt matter if they are designing search engines or cooking meals for their colleagues, they feel that their work can change the world. (Salter.C et al. 2008) allegiance The thing about Google is that even after 12 years, it continues to instil a sense of creativity and aspiration within its employees and now has more than 20000. The freedom given to its workers infuses in them a sense of responsibility and province Are we taking advantage of what weve got here? they ask. Are we doing enough? Are we doing everything we can? (Salter. C et al. 2008) military operation OUTCOMES POSITIVE Productivity Matt Glotzbach(2008) PRODUCT MANAGEMENT DIRECTOR FOR GOOGLE ENTERPRISE Generally a new employee is requisite to fill out paperwork but at Google it is done electronically. I went to a staff meeting that afternoon and got assigned to figure out how Google could launch Enterprise applications for corporations in Europe. I was told to come back with the answer at the end of the week. It was like, Hey, New Guy, you dont know anything about our business yet, and you dont have any international experience, but here are some people who can help you. Go figure it out. We launched in Europe a few months later. Innovation 20% time. Simply put, employees get 1/5th of their time to work on projects of their own choosing.This keeps employees challenged and at the same time provides good business opportunities for the company. Google services that were all started as individual projects are Gmail, Google News, Orkut etc. (Kuntze . R & Matulich. E, 2010). NEGATIVE Turnover The Company had to raise the allowance by 10 % starting 2011 to reduce defection of workers who were looking for brighter pastures. With $33 billion in notes and a stock market capitalization of almost $180 billion, Google can afford to throw money and shares at its employees. Yet the significance of Googles across-the-board pay raise extends far beyond corporate competition. Farell. C 2010) Paul Buchheit, a Googler who coined Dont be evil is a founder, with three ex-Googlers, of a social-networking company called FriendFeed. Nathan Stoll, who managed Google News, is hard at work on his new company, Mechanical Zoo. Several top people have gone to Facebook, most notably Sheryl Sandberg, who ran Googles automated ad sales, and Elliot Schrage, who ran PR. (Lashinsky. A et al. 2008) FINANCIAL OUTCOMES Profits Google has matured very quickly in the last twelve years since its inception in 1998. The companys operating profit and net profit have increased to $8312. million and $6520. 4 million in 2009 respectively which is almost 25. 3% and 54. 3% as compared to the previous years. (Datamonitor 2010) STANDARD RECRUITMENT AND SELECTION The HR Technology and Operations Manager, genus Melissa Karp says that the fast pace with which Google is growing means that the senior managers have to spend 30% of their time in interviewing prospective employees. The company says every applicant goes through at least four rounds of interviews taken by direct line managers, potential peers and subordinates. Liane Hornsey apparently had to go through fourteen interviews before getting her job.Once selected and the contract signed, presents are given to the NOOGLER, his/her desk is decorated with balloons and an invitation is given to dine with his/her manager. This tough entry means that only the most talented and culturally compatible people are hired and firing of employees is less. There is not more than stress among people over bei ng thrown out. (Wright. A. D 2008) and(Dempsey. K 2007) Refer to Appendix AD for the hiring advertisement of Google. After anyone applies online in the company, it uses its applicant tracking system (ATS) to weigh in on applicants.Background information on education and work experience is collected and stored in the ATS. Then it is compared to data about quick Google employees and if there is a match, an e-mail is sent to ask the particular employee for internal references. Employees update the ATS by replying to this e-mail. Google uses its GOOGLE laboratory APTITUDE TEST (GLAT) which tries to measure his/her compatibility with its work environment. It is put in technology magazines and applicants hand it in accompany by their resume. It also serves to select those applicants who have the desired skills and mindset for the interview stage. (Willock.R 2007) GOOGLE INDIA CODE JAM The India reckon Jam is a contest where software writers are asked to write codes which can land them a job at Googles Research and Development Centre which otherwise is a long and difficult process. The quick writer also gets $6,900. It is a hunt to find the most shiny code writer in South and Southeast Asia. Their problem solving, designing and code writing skills are put to test. Finalists are required to create and test software and finally programme a war-based game. However this contest is so Gordian to complete that only the most brilliant code writers think of applying.Google has been unsuccessful in finding these brilliant engineers for its Indian office. According to insiders the Bangalore office wanted to hire 100 employees but their staffs has only 25 people. (Puliyenthuruthel. J 2005) RECOMMENDATIONS The work culture of Google is very motivating and challenging. The 20% time concept is a huge success. The perquisites offered are more than any employee hopes for. However, after studying the policies of Google and arguments of various third parties in favour or agains t them we have come up with a few suggestions for improvement. Employee turnover rate The number of employees leaving the company has been change magnitude in the last few years. Some of the cited reasons were low pay, bureaucracy and poor mentoring. We suggest that superiors pay more attention to employees and guide them wherever necessary. Also an environment that is fun may backfire. A balance between work and fun must be maintained. * Mathematical Algorithm James Smither, a professor of management at La Salle University in Philadelphia argues that the idea of the mathematical algorithm is very unrealistic as the behavioural data may or may not be accurate.Rather it is suggested that Googlers should be approached directly so as to know why they are dissatisfied. * It has a bad reputation for underpaying the employees, even though they are laborious to motivate them by providing stock options. Thus Google should see that the employees they hire are paid in accordance to the wo rk that they do and at the same time see that they are not dissatisfied. * Recruitment Google India statute Jam is an innovative way of recruiting people, but the only drawback is that it is a very difficult process.Thus measures should be taken to see that the process is neither too easy nor too difficult, so that the best talent is selected and at the same time it should not deter people from applying. REFERENCES 1. Kuntze R. , and Matulich E. , (2010). Google Searching for Value. Journal of Case Research in Business and Economics. people 2. Pp 2-7. online on tap(predicate) at - http//www. aabri. com/manuscripts/09429. pdf Accessed on 5 April 2011. 2. The Finest People, The Coolest Environment. Times Ascent HR Forum, Empowering Potential, New Delhi. eighteenth January 07. 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